Procedures for applying the refund/return.
1. The received items don't match the description.
2. I don't want it anymore./ I want to exchange the items.
Please contact us by telling the order number and the items you received. Our Customer Service team will respond to you within 24 hours. Once Customer Service confirms your application, we will provide a return address on sending it back to us. After we receive the returned package, we will begin processing the refund/exchange for you.
- Items are missing from my order.
1. Order Split Shipped: Please contact us(support@Llimink.com) to check whether your order has been split shipped.
2. Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missed. Please take photos of the items that have arrived and email what is missed to our Customer Service, including your order number and the parcel label.
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible.
Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and contact us.
For the conditions of return are not mentioned above, please contact us at support@Llimink.com, we will be happy to help you with that.
1. We can cancel the order for you if you contact us in time after your purchase.
2. Orders can't be canceled once the parcel is shipped out.
This is not the return address, contact us by mail and get the return address please.